Collecting the Uncollectible

A true story about a client that had no where to turn and zero resources to collect over $5 million in past due payables.

Imagine having your business thrive on the front end with millions in sales, only to realize you’re bleeding profits on the back end. What if your biggest sales strength was also your biggest downfall?

The Story

A major supplier for Asian restaurants across California, Nevada, and beyond, was riding high with $40 million in annual revenue. They understood their clients deeply, meeting them where others couldn’t — through cultural connections and handshake deals that built trust. But this unique approach was also their Achilles heel.

Without strict credit checks or formal contracts, many clients vanished overnight, leaving unpaid bills in their wake. When they came to Morgan, Cohen & Bach, they had already lost millions. Our initial attempts to collect failed as these businesses were ghosts — nonexistent identities, no paper trails, and often operating under different names from month to month.

Refusing to give up, we dug deeper, going beyond traditional methods. We engaged with landlords, investigated property connections, and unraveled a complex web of disguised ownership tied to a company in New York. By leveraging these connections, we managed to trace the debts, pressure landlords, and eventually confront the true culprits behind the disappearing businesses. This relentless pursuit led to settlements and recoveries that no one else could achieve, turning “uncollectible” accounts into a million-dollar win for our client.

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SARAH SUZUKI CFO

"As CFO of a fast-growing HealthTech company, we faced an overwhelming Order to Cash issue. I sought MCB for debt collection, but they provided more than that. They resolved our debt swiftly and ethically, then diagnosed and addressed our underlying issues. Now, we've grown 200% and no longer dread cash flow problems."