A leader in medical equipment rentals, providing vital resources to hospice companies nationwide. On paper, they were booming — renting out beds, machinery, and medical devices with seemingly endless demand. But behind the scenes, their open-ended rental model was a ticking time bomb. Clients would rent equipment without defined return dates, leading to spiraling unpaid bills that reached hundreds of thousands of dollars per account.

When they contacted us, they were drowning in disputes, mismanaged accounts receivable, and a chaotic billing system. Their A/R team was stuck in a revolving door of frustration and firings, unable to get a handle on who owed what and why.

We stepped in, overhauled their processes, and implemented a system to trigger early client engagement before delinquency became an issue. With proactive communication, clear billing cycles, and defined checkpoints, we helped stop the forward flow of bad debt. This new strategy allowed them to not only recover millions but also stabilize their cash flow and prevent future crises. Today, National Me no longer fears bankruptcy; they’re thriving, with only a handful of accounts needing outside intervention each year.